Michael Gunter
8 Normont Lane
Willingboro, NJ 08046
Home: 609-871-3039 Mobile: 609-668-0528
Objective: To obtain a rewarding position within an established organization that will utilize my skills and abilities in effective management to lead, organize, and train individuals.
Experience: Parsons Inspection & Maintenance, Lawrenceville, NJ
Regional Manager, February 2001 to May 2009
§ Administrative supervision of 11 to 13 inspection stations, 28 managers, 190 union employees.
§ Directed and coordinated daily activities of regional centralized inspection facilities.
§ Analyzed and appraised performance effectiveness of inspection station management and staff.
§ Communicated with NJDOT and/or NJDEP staff to coordinate activities that ensured organizational compliance with contractual requirements.
§ Created quality control program that improved business processes, which reduced customer wait times in addition to operating under the allotted monetary budget for the
region. Established component for the Southern Region Quality Assurance program.
§ Performed inventory inspection and audits of facilities/grounds, equipment, and sticker control inventory.
§ Drafted and implemented Standard Operating Procedures for control of NJ state inspection sticker inventory.
§ Maintained safe work environment in inspection stations by facilitating measures with station management to reduce employee accident and injury rates by conducting weekly
employee safety meetings to improve station safety records.
Deputy Regional Manager, April 1999 to February 2001
§ Scheduled work assignments of managers in inspection stations to ensure proper staffing for various traffic volumes.
§ Conducted performance reviews of managers. Responsible for making salary adjustment recommendations for the Region.
§ Hiring responsibility for new employees and provided on-the-job training to each employee under my supervision.
§ Investigated customer inquiries, comments or complaints and prepared written draft responses.
§ Improved customer service by reducing 87 percent of customer complaints. Analyzed employee customer service processes. Created and implemented new work plan
to enhance employee customer skills.
§ Communicated with NJDOT and/or NJDEP staff to coordinate activities that ensured organizational compliance with contractual requirements.
§ Conducted training for managers, deputy managers, employees on the proper inspection procedures and proper operation of lane equipment.
Station Manager, November 1998 to April 1999
§ Supervisor of inspection station employees.
§ Improved and maintained inspection station quality assurance and quality control programs.
§ Responsible for administrating Standard Operating Procedures for employees assigned in the region.
§ Developed and implemented procedures in correcting unsafe working conditions at Inspection Station.
§ Promoted to training manager, responsible for training employees and managers on proper inspection procedures and proper operation of lane equipment.
Greyhound Bus Lines, Philadelphia, PA
Foreman/Mechanic, April 1996 to November 1998
§ Supervisor for 7-8 Mechanics.
§ Carried out company established mobilization plan for daily scheduled runs, New York commuter runs and charter buses.
§ Tracked operations of vehicles for scheduled runs to insure mobility.
§ Maintained preventive maintenance work schedules.
§ Monitored progressive and accurate job performance of employees under pressured time constraints.
Education: Cheyney University, Cheyney, PA
Bachelor of Science, 1986
Major: Industrial Arts
Lincoln Technical Institute, Philadelphia, PA
Associates in Automotive/Diesel Technology, 1982
Burlington County College, Mount. Laurel, N.J
Project Management and Leadership Program, July 2009
Licenses/ New Jersey Commercial Driver’s License (#G930154400001642)
Certificates: New Jersey Motor Vehicle Inspection License
Project Management and Leadership Certificate (2009)
International Mobile Air Condition (Section 609)
Tri-State First Aid & CPR Training (Heart saver AED)
Awards: United States Department of Labor, Occupational Safety & Health Administration, Voluntary Protection Program Gold Star, 2009, 2008, 2007, 2006
Safety Achievement Award – Parsons Inspection and Maintenance. 2008, 2009
State of New Jersey 79th Annual Governor Occupational Safety & Health Awards Programs Citation of Merit Award, 2008
Award of Merit Parsons Inspection Station Facility 2008
Certificate of Recognition Honors for Distinguished Service - Parsons, 2007
Service Award – Parsons, 2002