Maurice M Bond
11 Amara Lane
Westampton, New Jersey 08060
609 880-1989 mmb80do@aol.com
SUMMARY
Skilled quality professional with over 15 years experience assessing organizations in industry and US Air Force. A “leader by example” who obtains superior results. Has a unifying presence for any organization. Manages from a systems perspective and blends concern for individual with job at hand. Proven record of multitasking, completing projects on time. Intelligent and quick, develops effective and efficient procedural methods. Highly productive in training others and demonstrates exceptional presentation skills.
PROFESSIONAL EXPERIENCE
United Stationers, Cranbury, New Jersey 2005 to 2007
Quality Coordinator, Safety Officer and Security Manager
Managed the quality and auditing functions of the organization including supplier compliance, operator errors, customer relations and inspections. Developed program implementations “from scratch,” hired and trained 5 staff in all aspects of quality audits. Set quality productivity standards to hold individuals accountable for their performance. Improved facility quality rating from 95 to 97% awarded “Most Improved in the Region”
· Reduced complaints by 25%. Created customer focused metrics, targeted low ratings for improvement.
· Developed scorecard to track facility’s performance to corporate production targets.
· Wrote SOP digital scale operations and performed trend analysis to prevent product picking errors.
Safety Officer
Trained workforce of 250+ in required areas such as Powered Industrial Equipment and behavioral based principles; provided ergonomic programs. Made safety a fun priority, directed job safety observations and got leadership involved. Represented East Region on corporate safety team; performed audits on 2 corporate facilities.
· Reduced accident rate from 41 to 15 per year through development and implementation of facility-wide safety program. Received corporate Quality Team Award that gave each team member $500.
· Led corporate subcommittee; identified 8 behavioral actions for leaders to improve safety.
· Ensured commitment to safety by providing DuPont training and performing root cause analysis on accidents.
· Conducted monthly meetings for managers and semi-annual presentations for 8 executives.
Security Manager
Directed all security functions associated with persons, property and equipment for organization of 300 + associates on 24/7 basis. Managed ADT functions including CCTV system and card access system control. Ensured compliance with operational procedures and Sarbanes-Oxley guidelines.
· Created checklist of management developed checks points. Reported most current conditions areas.
· Passed Sarbanes-Oxley and annual regulatory audits by writing new SOPs, conducting practice drills, and consolidating emergency procedures; first facility to complete without findings.
· Enforced building security for customers and administration by ensuring compliance to card access system.
Developed and supervised team of 150+ front-line employees to superior performance. Scheduled delivery of $500,000 worth of product cases per day and ensured optimum service level of goods. Minimized warehouse and production costs through improvement strategies and still provided timely customer service. Decided budgetary, staffing needs and disciplinary action taken. Assessed operating values to ensure alignment with business ideas.
· Saved over $200K for region through implementation of new technology, UCC-128 bar code reading system, and supplier compliance program; surpassed productivity goals and exceeded performance targets.
· Successfully planned, organized and executed Baldridge category assessment for the State Quality Team. Received Silver award on package scoring for Virtual Hospital.
· Cut facility budget by $500K through leadership of 7 teams and implementing their recommendations.
· Skillfully planned and directed the movement of $25 million worth of product to new building within 30 day period; surpassed previous production target of 45. Estimated 6 to 7 trailers daily, moved 10 to 11.
United States Air Force, McGuire AFB, New Jersey 1997-2001
Superintendent of Supply
Directed all functions associated with safety and security of persons, property and equipment. Monitored career development and administerd disclinary action, including management of Mission Critical Action Parts department that required delivery of parts within 30 minutes of order.
· Decreased rework by 50% through metric tracking indicators, utilizing team concept and project skills.
· Ensured excellent customer service by auditing over 100 material discrepancy reports with 100% accuracy.
United States Air Force, McGuire AFB, New Jersey 1991-1997
Logistics Group Quality Advisor
Served as TQM consultant for 2,200 personnel for logistic operations; provided quarterly presentations to commander and staff. Wrote Group Strategic Plan, translated top-level strategy and articulated mission, customers, future plans and outside threats. Served as category leader on Base Assessment Team; quality package rated 2nd best in command.
· Trained all personnel assigned on TQM and “Customer First” strategies.
· Plans for long term success performed gap analyzes on key metrics; identify potential outside threats and problems.
United States Air Force, McGuire AFB, New Jersey 1982-1991
Radar Air Traffic Control Supervisor
Provide serviced to over 190,000 operations per year guiding a crew of 20 controllers. Facility awarded “best in command” recognition for service excellence.
MSA, Central Michigan University, - 2001
BS, Sociology, University of Southern Colorado-1998
AA, Logistics Management, Community College of Air Force-1993
KNOWLEDGE EXPERTISE
Certifications: Quality manager, Kaizen facilitator, Kaizen, Total Quality Manager Trainer, Quality Team facilitator, Malcolm Baldridge examiner
Quality Training/Teams: Six Sigma Belt/Green belt, Certified Quality Manager of Organizational Excellence, Standard Operational Procedures, Process Action Team, Power Team, High Performance Team, Customer Response Team
Safety /Auditor Training: Dupont Safety, Compliance Suit Tracking program, Job Safety/Performance Observations, Certified Quality Auditor, Sarbanes-Oxley
Security Training: Gang Seminar, Business Security, I.D Card Access
Logistics Training: Warehouse Management System (WMS), Data Control System (DCS), Remote Frequency System (RF)
Leadership Training: All military courses, Supervisory skills and development, Visions and Values, Delaney Executive Leadership (DELTA),
Military: Management Theory, Public Speaking, Technical Writing
Member of ASQ (American Society for Quality) Princeton, N.J, chapter 9