MARK DIBATTISTA
Medford, NJ 08055
(609) 714-3777
SUMMARY OF QUALIFICATIONS
Over 10 years of experience deploying, upgrading and consolidating Windows Client Server environments reducing costs and increasing efficiencies.
PROFESSIONAL EXPERIENCE
OKI DATA AMERICAS INC., Mt. Laurel, NJ
· Managed 80 Windows/Intel servers running NT 4, 2000, 2003 and 2008.
· Lead all aspects of computer and fileserver configuration and maintenance including tuning, repairs, upgrades and migrations.
· Increased data center efficiencies and reduced costs by consolidating servers.
· Maintained security by patching operating systems, and applications, and managed user creation/deletion and access privileges for network file access.
· Maintained Active Directory user and desktop policies.
· Investigated and resolved software and hardware issues for Wintel Servers.
· Interfaced with vendors to identify opportunities for infusion of new technologies.
· Managed and monitored DAS and EMC Clarion CX700 storage.
VMware ESX Host
· Reduced the number of required servers by implementing VMware 3.5 for SAP world class customer service project.
· Upgraded and maintained ESX 3.5 Host to Vsphere 4.0.
· Migrated clients to Host with VMware converter.
· Created and provisioned resources and systems as required for testing.
IBM Tivoli Storage Manager Enterprise
· Lead TSM software and hardware upgrades, migrations and consolidations for versions 3.1 to 6.0
· Reduced TSM Software Licensing cost by consolidating 2 TSM systems.
· Increased backup efficiencies and reduced library costs by migrating from 2 Quantum DLT4 libraries to 1 Quantum PX720 LTO3 library.
· Created and maintained Disaster Recovery Plans and procedures for most critical systems.
LANDesk Management Suite
· Lead LANDesk software upgrades for management server and clients versions 6 to 8.7.
· Maintained desktop software and hardware inventory with LANDesk.
· Maintained desktop security by patching operating systems and applications with LANDesk Patch Manager.
· Increased efficiency and productivity of Help Desk with the implementation of LANDesk management suite.
Etrust Threat Manager for Enterprise 8.1
· Created and maintained policies to manage antivirus/spyware threats across the enterprise.
· Initiated vendor tickets for virus and spyware alerts that were not addressed by current signatures.
SAP Basis Support
· Managed SAP Security Roles and Users – creation, change, and deletion.
· Monitored and troubleshot SAP R/3, BI, CRM system processes, performance and activity logs.
· Supported SAP version upgrades and Kernel upgrades.
· Supported ABAP developers in the application of OSS notes for program corrections.
· Supported Transport Management System.
NT Systems Administrator 1998-2001
· Maintained SAP/NT System environment
· Managed the securing of Windows NT File Systems and maintained user access rights.
· Sized, procured and implemented new hardware as required to support new business initiatives.
· Developed and maintained operational procedures for System Administration including backups, printers and managing batch jobs.
· Researched SAP system issues and apply corrections.
· Managed Wins, DNS and DHCP.
· Maintained and administered RSA Secure Id Systems.
· Backup Telecommunications Administrator.
AMERICAN PACKAGING CORP., Philadelphia, PA
Network Administrator – Corporate 1996-1998
· Managed HP Net Server LS running Windows NT 4, SQL Server 6.5, Microsoft Exchange 4.0 and Systems Management Server 1.2.
· Set companywide Server and PC standards.
· Implemented McAfee help desk program for 7X24 support.
· SAP R/3 Basis Administrator/ABAP 4 programmer.
Financial Analyst/PC Platform Administrator – C&LP Division 1995-1996
· Responsible for installing and upgrading software and maintaining hardware.
· Responsible for maintaining the network.
· Provided PC and IBM AS/400 system support.
· Performed financial analysis, budget preparation and special projects.
RPG III Programmer 1994-1995
Cost Accountant/PC Support 1992-1994
Pricing Accountant 1990-1992
EDUCATIONAL/PROFESSIONAL DEVELOPMENT
Drexel University - BS, Business Administration – Finance
Villanova University - Essentials IS Security, Mastering IS Security+, Six Sigma
TRAINING – SAP Data Warehousing (BW310), SAP BI User Management and Authorizations (BW365), SAP APAB AS Authorization Concept (ADM 940), SAP Basis Administration Delta 4.0, Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure, CISCO Intro to Networking Technologies, Clarion Intro to Management and Host Integration
TECHNICAL SKILLS – MS Windows NT 4.0/2000/2003/2008/XP/7, Intel X86 Platform, SAP R/3 4.7, Netweaver 2004S, CRM 5.0, Oracle 9i and 10g, MS Access, MS Excel, MS Word, MS SQL 6.0, IBM Systems Director, Dell IT Assistant